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  2. FAQ

FAQ

Frequently Asked Questions (FAQ)

Guide

  • How do I verify a Corporate Account?
  • How do I verify my account?
  • How do I retrieve my lost password?
  • How do I sign in?
  • How do I register for an account?
  • How can I learn more about Digital Assets?

Managing my account

  • How to withdraw funds from a closed account
  • Does HKbitEX retain my email address after I close my account?
  • How can I close my account?
  • I can't remember my password

General

  • Where can I trade from? Are there prohibited regions?
  • What does HKbitEX do with my information?
  • What is OTC Trading?
  • What is a Cold Wallet?
  • What is a Hot Wallet?

Trading with HKbitEX

  • How to place a trade on the OTC desk?
  • How long does it take for settlement after withdrawing my funds?
  • How do I sell my digital assets?
  • How do I buy digital assets?
  • How do I transfer digital assets to my HKbitEX account?
  • I made a trade, but I want to Cancel it, how do I do this?
See all 12 articles

Identity Verification

  • What if I don’t complete my Identity Verification?
  • ID Troubleshooting
  • Why am I being asked to verify my identity?
  • Why am I being asked to complete this process?
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