FAQ

Guide

• How do I verify a Corporate Account?
• How do I verify my account?
• How do I retrieve my lost password?
• How do I sign in?
• How do I register for an account?
• How can I learn more about Digital Assets?

Managing my account

• How to withdraw funds from a closed account
• Does HKbitEX retain my email address after I close my account?
• How can I close my account?
• I can't remember my password

General

• Where can I trade from? Are there prohibited regions?
• What does HKbitEX do with my information?
• What is OTC Trading?
• What is a Cold Wallet?
• What is a Hot Wallet?

Trading with HKbitEX

• How to place a trade on the OTC desk?
• How long does it take for settlement after withdrawing my funds?
• How do I sell my digital assets?
• How do I buy digital assets?
• How do I transfer digital assets to my HKbitEX account?
• I made a trade, but I want to Cancel it, how do I do this?

See all 12 articles

Identity Verification

• What if I don’t complete my Identity Verification?
• ID Troubleshooting
• Why am I being asked to verify my identity?
• Why am I being asked to complete this process?